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We aim to resolve any query as quickly as possible during our business hours: 9AM to 5PM Monday to Friday AEST.
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FAQ's
How is my personal information handled when creating an account?
At Saucy Sesh, we prioritise your privacy. When you create an account, your personal information is securely stored and encrypted. We do not share or sell your data to third parties. For more details, please refer to our Privacy Policy.
What is your refund/exchange policy?
We want you to be completely satisfied with your purchase. If you're not happy, you may return or exchange your product within 14 days of purchase, provided it is in its original, unused condition. For full details on how to initiate a return or exchange, please visit our Returns and Exchanges page.
How long will it take for my order to arrive?
Orders are processed within 1-2 business days. Depending on your location, shipping within Australia typically takes 3-8 business days. You will receive a tracking number once your order has shipped.
What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express), PayPal and Shop Pay for convenient, interest-free payments.
Do you ship internationally?
Currently, we only ship within Australia. However, we're excited to announce that international shipping may be available soon! Stay tuned for updates as we work on expanding our delivery options. Thank you for your understanding and patience!
Can I cancel or modify my order after placing it?
If you need to cancel or make changes to your order, please contact us as soon as possible. Once your order is processed, we may not be able to make modifications, but we'll do our best to assist.